Service Desk
Live ticket operations
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Open tickets
37
SLA met
96%
Avg resolve
4.2h
Escalated
3
Tickets resolved last 7 days
By priority open
P1 · Critical5
P2 · High11
P3 · Normal16
P4 · Low5
Active queue 37 open
| Ticket | Subject | Priority | Assignee | SLA |
| #4821 | Printer offline — 3rd floor | P3 | Tech A | on time |
| #4822 | VPN access request | P1 | Tech B | 2h left |
| #4823 | Email sync failing | P2 | Tech A | on time |
| #4824 | Account lockout | P1 | Tech C | on time |
| #4825 | New laptop setup | P4 | Tech B | on time |